Refund policy

Please note, effective May 5, 2025 Drybar's product return policy has changed.

We sure hope that you'll love everything you purchase from us. However, if you're not satisfied with a product for any reason, we offer you the following options for product returns.

IN-SHOP RETURN POLICY

Unused products purchased at a Drybar® brand shop can be returned to the original location within 30 days for a full refund to the original payment method, provided you have the receipt. Returns to a Drybar brand shop that are (a) not accompanied by the original receipt or (b) made 31-60 days after the purchase date will be exchanged for a Drybar credit in the form of a gift card. No credits will be issued for purchases that are older than 60 days. If the original purchase was made on www.thedrybar.com, the purchase must be returned to www.thedrybar.com.

For Slip and Locks and Mane products purchased, any unopened and unused items may be returned within 31 days of purchase. Drybar does not offer refunds or exchanges for any opened Slip and Locks and Mane products purchased in the shop.

ONLINE RETURN POLICY

Products that are purchased on www.thedrybar.com from Drybar Products LLC may be returned to www.thedrybar.com within 60 days of the ship date for a full refund. Drybar Products LLC is not able to accept returns on purchases older than 60 days, nor are they able to accept returns of purchases from any retail channel except www.thedrybar.com. Drybar Products LLC offers free returns for all shipments originating from the continental US.

Should a client wish to return a product purchased on www.thedrybar.com, they must follow the steps below:

Call Ashburn Drybar front desk at (571) 479-2285 to begin the process.

Provide them with their contact information, address, and Order Number (found on the packing slip in the original shipment) and detail regarding which product(s) they would like to return.

Someone from Customer Service will email them a pre-paid FedEx shipping label.

The client should carefully pack the items in a shipping box.

The client should INCLUDE THE PACKING LIST INSIDE THE SHIPPING BOX.

The client should print the shipping label provided by Customer Service, affix it to the box, and drop the package at the nearest FedEx drop-off.

Allow 14 business days for the credit to be applied to the original form of payment.